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Re: upwork desktop app does not count time

danielofem
Active Member
Daniel O Member Since: Nov 7, 2020
11 of 12
Hi Andrea.

I just experienced this issue on the time tracker. I have an ongoing contract and worked 16hours last week (as read on the time tracker) but I received the weekly review on my notification today and am seeing 12.40 hours worked. Obviously, over 3hour have been lost. And as usually, this is the invoice (12.40hrs) that will be sent to my client today being Monday.

What's happening, what do I do and how do I recover my lost 3hours)?

Thank you.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 12

Hi Daniel,

 

Could you please submit a support ticket directly from the app so that our team can review the logs and assist you further? To do this click on the Settings Cog > Support & Feedback. Thank you.

~ Goran
Upwork
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