upwork desktop app does not count time

[Volodymyr M]

From Thursday to now I have issues with tracking time,
I unable to track even 10-20 min,

The app take screenshots as usual,
but I don't see them at work diary.
I contacted already Upwork Support and waiting response via email.

Never had issues like this one.
The app doesn't propose me to update to newer version,
it looks like it's the newest version.

App regularly take screenshots, as usually,
but when I click on "Latest screen capture" I see 0 hours today and yesterday!

both counters(per day/week) are frozen.

How can I unfroze it, resync with site, and get counted time from cache?

[Goran V]

Hi Volodymyr,

Please submit a ticket from the desktop app as well because it will include your log. To do this click on the Settings Cog > Support & Feedback. Thank you.

[Volodymyr M]

found already that form, but unable to Send message,
because see red message error:
Unable to complete request.

[Goran V]

Hi Volodymyr,

Just to confirm, you`re receiving the error you`ve mentioned when you try to send a support ticket from the app? If you haven't tried reinstalling the app, please try it now and let me know if you`re experiencing the same issues. Thank you.

[Volodymyr M]

"Just to confirm, you`re receiving the error you`ve mentioned when you try to send a support ticket from the app?" 
yes

still the same error;

not sure I have to reinstall app right now, and clear cache,

because I working on hourly based project,
and my screenshots have not loaded to site yet.

[Goran V]

Hi Volodymyr,

Thank you for the details. One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. 

[Volodymyr M]

Hi Goran,

thank you, waiting for him

[Volodymyr M · Accepted solution]

It looks like it's working again.
The amount of hours changed, site loaded data, see messages on app.

I restarted Windows and it synced.