want to add connects

[randa-magdy]

hi why when i want to add connects it Asks me for billing method and did not take mony from upwork balance ??

[randa-magdy]

But I have bought twice before by upwork balance and this is my third time!!

I still have a $ 57 balance in an upwork balance

[BojanS]

Thank you for reaching out to us, Randa.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your concern.