I am working on a project and the contract is idle for the last 75 days or less. I received the email from Upwork to take action otherwise I will receive a refund request automatically. Now I have submitted the project from my jobs dashboard for that particular contract. Now client asked me for a revision. question is if the time exceeds 75 days, is there any chance now that I receive the refund request?
Thank you for your message. Yes, a Fixed-Price Contract that has a Fixed-Price Escrow Account with a balance but has had no activity for 90 consecutive calendar days after the last Milestone date will be considered a Dormant Engagement. Activity on Fixed Price contracts refers to milestone updates or requests, adding or releasing funds or requesting refunds from Fixed-Price Escrow, requests to close the Fixed-Price Contract, etc. Check out section 4.3 for more information on our Terms of Services.
Thank you for reaching out to us. You have 7 days to accept or reject the client’s request for an escrow refund otherwise the refund will be given to the client. Please check this article for more information.