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where to upload id verification documents?

Active Member
Hetal G Member Since: Feb 1, 2018
11 of 41

Thanks Goran for reply,


On my contact Info page it's showing me  "Your name change request is under review. We are waiting for you to complete identity verification" with the green check mark.


Why it's showing me that message?

Goran V Moderator Member Since: Mar 24, 2017
12 of 41

Hi Hetal,

I`m sorry about the confusion, I found that you have made a name change request back in 2016.
Would you like to finish it or should our team cancel this request? If you would like to finish it check out your ticket on this Link and follow the instructions listed there.

Active Member
Hetal G Member Since: Feb 1, 2018
13 of 41

Hi Goran,


Yes, I want to finish request. When i am clicking that link it's redirecting me to Upwork Help Center > Account > My Account >identity verification page. Now do i still need to upload documents to complete this request? If yes then where to upload it?

Active Member
Ujwol B Member Since: May 20, 2018
14 of 41


Where do I upload my picture of my government issued id to verify my identification.


Community Guru
Jo-An B Member Since: Aug 2, 2016
15 of 41

Hi Ujwol,
The team will reach out to you with more information on how you can complete the ID-verification process.


~ Jo-An

Active Member
Ridham M Member Since: May 18, 2018
16 of 41

I am also not able to find link to upload documents for Identity Verification. Can anyone help me to do this?

Goran V Moderator Member Since: Mar 24, 2017
17 of 41

Hi Ridham,

I just checked your account and out team has not requested for any ID verifications. Once it is requested you will receive a ticket with detail instructions on how to finish it. Thank you!

Active Member
Nicker Rienz S Member Since: Apr 22, 2016
18 of 41

I also Can't find the link where i can upload my verification what should I do ?


Valeria K Moderator Member Since: Mar 6, 2014
19 of 41

Hi Nicker Rienz,


We'll send you an updated link via a support ticket shortly.



~ Valeria
Active Member
Kamil E Member Since: Apr 2, 2019
20 of 41
Hi Valeria,
I could not find anywhere to upload my id. Could you send the link/help me about it?