Note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable.
Please use the verification link, provided in this ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any mismatches on your documents.
Could you please clarify what you meant when you said the link isn't working. Does it mean there was an error showing when you tried to click on it?
Let us know so that we can assist you further.