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where to upload id verification documents?

Active Member
Glyn Q Member Since: Jul 18, 2017
31 of 41

Well the first verification ID I passed was not accepted by your team. So I want to upload a new government ID. Where should I send it?

Goran V Moderator Member Since: Mar 24, 2017
32 of 41

Hi Glyn,


Our team has already followed up on your ticket with instructions about this and is waiting on your respond back. You can access your tickets on this Link, thank you.

Active Member
Tamara F Member Since: Nov 30, 2016
33 of 41

I am not locating the link in the directions. It is listing me as not in the United States. Thank you Tammy 

Bojan S Moderator Member Since: Mar 9, 2018
34 of 41

Hi Tamara,


Thank you for reaching out to us. It looks like you have already successfully verified your location. We look at a number of factors in order to verify a freelancer's location. In some cases, we also ask freelancers to upload an image of their state-issued driver's license, ID card, Green Card or United States passport so that we can verify their location but in some cases, it's not necessary.
I checked and your profile is showing your accurate location on your profile under your name and on your map on the right side of your profile page.

~ Bojan
Active Member
Ken K Member Since: Sep 19, 2018
35 of 41


I received an email asking me to upload identification ID but after I uploaded, I received another email notifying me that my request had been declined. I want to resubmit my documents again but I can't see where I should resubmit on my profile and the link I had used before doesn't give me the option to resubmit.

Goran V Moderator Member Since: Mar 24, 2017
36 of 41

Hi Ken,


Please post your questions on your ticket and our team will assist you further with your verification. You can access your tickets on this Link, thank you.

Active Member
Tom H Member Since: Nov 4, 2018
37 of 41
Hi, I also need help with this. Can’t find the link, haven’t received an identity verification form. Am happy to send the image via email if it’s easier, just let me know the solution Smiley Happy
Avery O Moderator Member Since: Nov 23, 2015
38 of 41

Hi Tom, 

It doesn't look like you need to verify your acount yet. You will receive an email from the team if there is a need to verify your account. 

Active Member
Karen S Member Since: Dec 4, 2018
39 of 41

Upwork needs to make more clear as to why the id was not verified and then let the person be able to resubmit this information.  Without this change, you will keep receiving this question over and over again and I would imagine that you are already busy with many other questions.  Thank you.


Active Member
Bhavik P Member Since: Mar 16, 2019
40 of 41
Please someone help me, I'm also unable to verify my ID.

I haven't got any E-mail of identity verification form and there is no option of identity verification in settings.

Thank you