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Re: why almost all the hours has been refunded of Steffan Kelly?

bipbabds3
Active Member
Biplab D Member Since: Sep 15, 2019
1 of 5

why my Financial transactions have been limited?

why almost all the hours has been refunded of **Edited for community guidelines**?

The fund was in pending that means review period has been completed, also the client allowed me to add manual hours as he needed a lot of work done asap, he said he didn't do it, please pay me for my hard work.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 5

Biplab D wrote:

 

The fund was in pending that means review period has been completed, also the client allowed me to add manual hours as he needed a lot of work done asap, he said he didn't do it, please pay me for my hard work.


Usually it is because the client failed to pay, and manual time is not protected.

jamesseligman
Community Guru
James S Member Since: Mar 20, 2015
3 of 5

This client sounds like a winner, this is the 3rd post I've seen about him. 

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
4 of 5

Manually-logged hours are not covered by Upwork's Payment Protection plan.

 

If a client requests that Upwork refund or remove manually-logged hours, Upwork will do so.

 

If Upwork tries to charge a client's credit card and the payment can not be processed, then Upwork will not pay the freelancer for those hours.

 

In order to qualify for Upwork's Hourly Payment Protection, freelancers use the desktop-based time-tracker application.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Biplab,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
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