Nov 20, 2019 07:28:16 AM Edited Nov 20, 2019 08:49:55 AM by Bojan S
why my Financial transactions have been limited?
why almost all the hours has been refunded of **Edited for community guidelines**?
The fund was in pending that means review period has been completed, also the client allowed me to add manual hours as he needed a lot of work done asap, he said he didn't do it, please pay me for my hard work.
Nov 20, 2019 07:32:58 AM by Petra R
Biplab D wrote:
The fund was in pending that means review period has been completed, also the client allowed me to add manual hours as he needed a lot of work done asap, he said he didn't do it, please pay me for my hard work.
Usually it is because the client failed to pay, and manual time is not protected.
Nov 20, 2019 08:25:23 AM by James S
This client sounds like a winner, this is the 3rd post I've seen about him.
Nov 20, 2019 07:34:28 AM by Preston H
Manually-logged hours are not covered by Upwork's Payment Protection plan.
If a client requests that Upwork refund or remove manually-logged hours, Upwork will do so.
If Upwork tries to charge a client's credit card and the payment can not be processed, then Upwork will not pay the freelancer for those hours.
In order to qualify for Upwork's Hourly Payment Protection, freelancers use the desktop-based time-tracker application.
Nov 20, 2019 08:24:16 AM by Bojan S
Hi Biplab,
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.