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why i can't going support?

Active Member
MD M Member Since: Jul 30, 2019
1 of 6

Why I can't get my upwork support boot. Anyone tell me the reason 

Active Member
MD M Member Since: Jul 30, 2019
2 of 6

I want to remove my payoneer account from upwork. This is my father account. I have created a payoneer account behalf by my name. I want remove the old payoneer account from upwork and add my personal account. I have tried to going support boot but can't contact with support boot. Why I can't go the support boot

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 6

Hi MD, 


I'm sorry if you are unable to contact support directly. Our team should be able to assist you here. 

Please contact Payoneer's Support channels directly to and request to disassociate your father's Payoneer account from your Upwork account. Once this is done, please let us know by posting on this same thread so that we can request the Customer Support Team to remove this Payoneer account from your Upwork account. 

As a gentle reminder, please know that you are not allowed to use another person's account to withdraw your earnings from Upwork. Please make sure that moving forward, the account details on your payment method matches your Upwork account. 


-Avery
Untitled
Active Member
MD M Member Since: Jul 30, 2019
4 of 6

I have talked with payoneer they tell that they can remove it. Please tell the Customer Support Team. I have heard that it's not a problem. someone can use other payoneer account to withdraw fund from upwork. Note: I will add new Payoneer behalf my own name

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
5 of 6

Hi MD,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
Active Member
MD M Member Since: Jul 30, 2019
6 of 6

yeah! I got an email from support. Thank you for this help.

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