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why is my bonus not reflecting in my overview?

Active Member
Michael J Member Since: Sep 22, 2019
1 of 5

had a logo project with a client for $200USD fixed. After the project the client gave me a bonus of $100USD. today is suppose to be the day where all that would reflect on my available blance, however i only see the $200? and the bonus i can only see it as due. should i be worried? 

Community Guru
Scott B Member Since: Nov 20, 2015
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2 of 5

It looks to me that while the overall budget was $200, the milestone paid was for $100 and then a bonus was given of $100 for a total of $200. You can see your bonus in the details section of the image you attached paid on 9/23. You can see a few days earlier the service charge which would be on the $100 from the milestone. There is nothing left in escrow. Was it your expectation of receiving $300? From what you have shown only the $100 was given as the accepted milestone with $100 as a not required bonus.

Active Member
Michael J Member Since: Sep 22, 2019
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wow i did not notice that there was still a milestone that's unpaid. i think client just missed that part. Thanks a bunch Scott and Petra! I will contact the client

Community Guru
Scott B Member Since: Nov 20, 2015
4 of 5

Michael J wrote:

wow i did not notice that there was still a milestone that's unpaid. i think client just missed that part. Thanks a bunch Scott and Petra! I will contact the client


For clarity you said a "milestone unpaid". However, there is nothing in escrow meaning there is no milestone here. The client would first need to fund the milestone and you would then do the work against the milestone, before it could be submitted for payment. At this point the client is not obligated in anyway as again there is nothing in escrow. 

Community Guru
Petra R Member Since: Aug 3, 2011
5 of 5

Michael J wrote:

had a logo project with a client for $200USD fixed. After the project the client gave me a bonus of $100USD. today is suppose to be the day where all that would reflect on my available blance, however i only see the $200? and the bonus i can only see it as due. should i be worried? 


Go to "My Reports > Pending"

 

Take a look at the left hand column next to the Bonus payment.

Does it say a date? (Then that's the date the money will become available, usually a day after the milestone does)

Or does it still say "Pending?" (That means it has not been paid (to Upwork) by the client yet)


Edited to add:

What Scott said, as well.

Two possible situations:

  1. If you are expecting $ 300, that won't happen, the $ 200 were paid as a milestone of $ 100 and a bonus of $ 100, (instead of a second milestone...)
  2. Whether the second $ 100 has ever been actually been paid yet - see the date in the left hand column.

 

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