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lavanyab
Community Member

why username mismatched after I requested to reset the security question

First, my username is **Edited for community guidelines**

and also, I always login with **Edited for community guidelines**, I'm also not seeing my profile link

there is a new username altogether 
I'm not seeing my active contracts, I don't know whose this username is

ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Hi Lavanya,

 

Looks like you created the new account with a diferent username. Please close your new account in order not to violate Upwork's ToS. 

 

A member of the team has reached out to you already on the email address associated with the account you're referring to. They are awaiting your response to assist you further. 

 

Thank you.

~ Bojan
Upwork

View solution in original post

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Lavanya,

 

Looks like you created the new account with a diferent username. Please close your new account in order not to violate Upwork's ToS. 

 

A member of the team has reached out to you already on the email address associated with the account you're referring to. They are awaiting your response to assist you further. 

 

Thank you.

~ Bojan
Upwork
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