will Ending old contracts hurts my JSS?

[fda70b38]

Hey guys..

I hope you all doing fine and in good health. 

I have about 37 jobs in my "in progress" tab. from all 37, 12 are still in progress. 

So, I have all 25 completed fixed projects in that tab and I reminded my clients to end the contract as soon as the project was delivered. but they forgot to end I guess. I send reminders to them as well..

If I ended more than three months older projects, will it hurt my JSS? 

because of this massive amount of in-progress projects, new clients are going away from me. 

I am seeking your advice..

Thanks in advance

-Dil

[petra_r · Accepted solution]

Closing contracts doesn't hurt your JSS at all, but don't close them all at once because that just doesn't look good when you have a whole wall of contracts with no feedback.

[fda70b38]

Thank you very much for your Advice Petra..😍

[tuserbd]

It depends on the client's feedback.

[sfalkens]

I'm looking into this issue today - Akram, the clients who don't close contracts don't leave feedback..

[petra_r]

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Sandra F wrote:

Akram, the clients who don't close contracts don't leave feedback.

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Which doesn't hurt your metrics one iota.

[moonraker]

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Sandra F wrote:

I'm looking into this issue today - Akram, the clients who don't close contracts don't leave feedback..

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Well, they sometimes do. There's nothing stopping them from doing so and, when they do, the feedback will impact your JSS.

Although many won't leave feedback if you close the contract - especially if it's been sitting there for a long time.