will refund completely remove the project from my work history?

[fabio-goncalves]

hello,
I successfully completed a project which is now closed with 5 star review from the client.
however, I need to remove the project from my history for legal reasons with both our countries. 
I have decided to give the client a full refund (it will be a freebie) and so my question is will this project then be completely removed from my profile? or is there a way to keep the project listed and the earnings are zero?

Thanks

[nyonomega0 · Accepted solution]

Yes, refunding a contract entirely will remove it from your profile. However, the effects of private feedback will remain.

[fabio-goncalves]

Thanks for your answer.

[df95bd48]

Would you mind providing instructions on how to refund money back to a client?  

[fabio-goncalves]

Hi,
check this link:
https://support.upwork.com/hc/en-us/articles/211068538-Give-a-Refund

I used the option in the section "To issue a refund" since my client had paid me in full for a fixed job.
you can also do this for hourly.

[petra_r]

---

Joni Z wrote:

Would you mind providing instructions on how to refund money back to a client?  

---

• Make sure you have sufficient funds in your Upwork account
• Go to the contract in question
• Click on the 3 dots on the top right
• Choose "Give Refund"
• Follow the process.