A few days ago I just get paid on 18 Oct and received a confirmation email after that on 20 Oct I received your payment has been processed but I did not receive payment and I also talked to my bank manager he checked that we did not receive your payment could you please check what happened to my payment and trace it where is it
Saif U wrote:
... could you please check what happened to my payment and trace it where is it
You can ask Support to initiate a trace after 8 business days have passed. Business days exclude weekends and holidays, so in the unlikely case that you haven't received your funds next Wednesday, a trace can be initiated.
For direct to local bank transfer, it may take 3-5 business days before the funds are reflected in your account. Holidays in the US and your location can also delay the process. Please let us know if after 8 business the funds are still not reflected in your account so we can initiate a trace for you. I also checked, and it looks like you submitted a support ticket to our team regarding this concern. One of our agents will also update your ticket, providing further assistance.