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withdrew funds by mistake

Ace Contributor
Carlos L Member Since: Oct 16, 2017
1 of 3

Hi, I sent to my Payoneer a payment by mistake, I don't have Payoneer anymore, I need to send that to Paypal, the payment was not confirmed by mail, as I usually have to do, can you reverse the payment please?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 3

Hi Carlos, 


If there are issues with the account (Paypal, Payoneer, bank account), the transaction will be refunded back to your Upwork account. However, I'll go check this transaction with the team and I will come back here when I have more information.


-Avery
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 3

Hi Carlos, 

The team will reach out to you with more information through your open support ticket to assist you further.


-Avery
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