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Community Member

work hour doesn't register in time tracker


I just had a new contract and was working on it for about an hour and 15 minutes. But when I offline my time tracker, it does not register and it only show that I have 00 hour. And I try to turn on for about 4-8 minutes and turn off. Still no working hour register.

Can anyone explain or enlighten me on this. I already checked the contract and payment method is  verified.


And there is no screenshot taken while am working.

Retired Team Member
Retired Team Member

Hi Arthur,


Please follow our troubleshooting steps in this Guide under the section "Time Tracker is Offline/Missing Hours".
If you`re still experiencing the same problem after this, follow the steps listed under the section "How do I report a problem?". Thank you.

~ Goran
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