Hello Erlyn,
Welcome to Upwork.
Nice start to your profile. You have good information in your overview/summary, but I think the beginning should be refocused. Since you offer VA services and data entry is almost always part of VA, your summary should start with your virtual assistance services and any experience performing VA. You do a good job tying your experience as a restaurant manager with your eye for detail, operations management, and customer service. However, clients prefer to know--as soon as possible--which VA services you offer.
When clients search for freelancers, only the first 200-250 characters of your summary are shown. This means you have very little space (approximately two short sentences) to get their attention. You want clients to see their goals (your VA services) first so that they immediately see how you can help them. Here is an example:
Highly skilled virtual assistant who can provide administrative support, answer and make phone calls, respond to emails and chat inquiries, use your CRM to manage customer relationships, scheduling meetings and record minutes, make appointments, coordinate business events and calendars, and manage social media accounts.
As a former restaurant manager, I have developed a keen eye for detail, a talent for managing operations, and a knack for delivering top-notch customer service. My skills have been honed through years of overseeing intricate restaurant operations but I am eager to transition my talents to data entry. and I am committed to delivering accurate and efficient results with precision and speed.
What I offer: (...) |
A few more tips to help optimize your profile:
1) Do not use the acronym "VA." Even though many clients know what it means, you want Upwork's algorithm to associate your profile with the actual term "Virtual Assistance:" Data Entry | General Virtual Assistance | Restaurant Management Background
2) Speaking of virtual assistance, I recommend adding Virtual Assistance to your skills list. We are allowed up to 15 skills, so you will have to remove one to add Virtual Assistance (see 3) below). Upwork uses these skill categories to match you with relevant jobs, and to help your profile appear in search results when clients search for those skills.
3) Since your profile focuses on virtual assistance services, I recommend removing Restaurant and Restaurant Menu from your skills list. Then, if you wish to provide any restaurant-specific services, create a Specialized Profile that focuses on your restaurant support services or any other services unrelated to virtual assistance. Also, having a specialized profile can help increase a freelancer's searchability.
4) Your hourly rate is a bit low for a virtual assistant basd in Australia. You might be new to Upwork and may not have years of virtual assistance experience, but your customer service background helps offset that. Do not sell yourself short and consider a rate between $10.00/hr - $20.00/hr--since this range is what I see for many virtual assistants based in Australia with similar experience.
Your portfolio, certifications, and employment history look great.
Good luck!
