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Community Group FAQs

What are Community Groups?


Upwork is committed to creating spaces for unique and like-minded individuals to connect. In an effort to further foster community and connection, we have launched Community Groups—hubs that span a myriad of topics bucketed under four main groups: Identity, Industry, Interest, and Impact. Upwork supports, and highly encourages, individuals within their respective group(s) to engage in group discussion and activity.


How are Community Groups used?

 

The Upwork Community Groups are a place for interesting, thoughtful, and helpful conversation. With active participation, the Community can be a great way to make friends, share information, and gain a more engaging experience on Upwork.

 

How can I join a Community Group?

 

There are two main types of Community Groups, open and closed.

All community users can join an open group by selecting the “Join group” button on the Group Page or via the invite they received.

A closed group can be joined by invitation received in a private message or by sending a request to join (selecting the “Send request to join” button) on the Group Page. While the group category is visible to all members, its content can be accessed by group members only.


What are the Community Group Guidelines?

As always, our Community Guidelines and Terms of Service, including our User Agreement, Terms of Use, and Privacy Policy, apply to all interactions in this and any other Upwork Community Group, and your access is contingent on your compliance with these guidelines and terms. You are also responsible for complying with your agreements with your clients on Upwork, so please do not share any confidential or proprietary information. As with any new endeavor, please bear in mind that we are in the beta phase. Improvements, continuing education, and other necessary milestones will be implemented to improve the Groups experience. We appreciate your patience as you experience this journey with us!

 

What happens when I join a group?

 

When you join a group you’re automatically subscribed to the group and you will be notified for every new topic that is started.

To unsubscribe from the group:

  1. Click the three dots on the right 
  2. Click Unsubscribe


How can I subscribe/unsubscribe from a post/thread/forum/group?

 

To subscribe a post/thread/forum/group:

  1. Go to the item you want to subscribe to.
  2. Select Options (three-dot icon) > “Subscribe”.

 

To unsubscribe from a post/thread/forum/group:

  1. Select your account menu (click the photo/name in the upper-right corner) > go to My Subscriptions
  2. Check the item you've subscribed to > select Options (three-dot icon) > “Delete Selected Subscriptions”.
  3. Alternatively, open the item you’ve subscribed to > select Options (three-dot icon) > “Unsubscribe”.

Why is my request to join being rejected?

Some closed groups are feature, topic, or user-specific. Users that do not meet the necessary criteria might have their request to join denied.

How can I suggest and volunteer to lead a Community group?

If you're interested in leading a Community group, please complete this form. We'll review your request and follow up with an update in case we decide to move forward with creating the group.