Two common challenges in working with remote talent are collaborating with someone you’ve never met (and who may work in a different time zone) and paying only for the work you approve. But learning how to work with remote talent is a necessary skill for nearly all managers who want their teams to succeed.
The Future of Workforce Report shows 63% of managers have someone on their team who works remotely—and the percentage is predicted to rise. That’s why Upwork isn’t just a platform for companies and freelancers to connect. We also provide technology and services that clients may utilize designed to make working with remote talent easier, so that projects complete more successfully. Here are four such tools.
Upwork Messages is a chat function that enables companies and talent to communicate directly via the message center, voice, and video. You can save and organize discussion strings by project or person, plus share and sync files. If you send a message to people who aren’t online, they’ll receive an email notification and see your message the next time they log on.
See how Upwork Messages works:
The Work Diary is a function within the Upwork Desktop App that makes it easier to manage contracts and invoices. The Work Diary includes an optional time-tracking feature that records, then automatically invoices for, time worked on hourly contracts. The automation enables freelancers to spend their time on client projects rather than manually tracking hours and writing detailed invoices.
The tool also enables clients to quickly verify they’re paying only for hours properly billed for their project. Most important, the feature underpins Upwork’s Payment Protection as proof of activity should a freelancer, or their client, need it to ensure proper payment.
See how the Work Diary works:
When working with someone for the first time, those involved in a project might be apprehensive. The client might wonder: Will the work quality be good? The freelancer might wonder: Will I get paid?
Upwork is the only freelancing website that offers Payment Protection. The program applies built-in tools and processes to help ensure freelancers are paid for their work and their clients pay only for authorized work done. When you start a project through Upwork, it may qualify for the hourly or the fixed-price protection program. Here’s how they work:
Clients pay only for hours worked, and freelancers receive pay only for time spent on approved work.
How Hourly Payment Protection works:
Fixed-Price Payment Protection
When entering a fixed-price project through Upwork, protection begins when clients use the escrow service and set project milestones.
How Fixed-Price Payment Protection works:
Upwork’s vision is to connect businesses with skilled professionals so that people can work without limits. We diligently listen to our clients and freelancers to provide tools and services that make it easier for companies of all sizes to get more amazing work done.