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Upwork Messages a Collaboration Tool

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
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Knowing your way around Upwork Messages can help make collaborating and tracking projects a snap. Messages makes it easy to directly communicate with your project collaborators. You can efficiently establish project workflows, make sure you never lose track of communication, and share and store files.

Upwork Messages is a chat-function that’s available to all members. It enables you to chat in real-time with your collaborators. You can discuss the scope of a project, when deliverables will be sent and received, ask or answer any questions about the project, and anything else you need to talk about to make sure everyone is on the same page. If you send a message to someone who isn’t online, they’ll receive an email notification and be able to see the message when they log on.

Tip: You can decide how the Enter button functions by clicking on the gear icon in the text box in Messages. Choose if you want the Enter button to send the message or add a line break.


All your messages will be saved in Messages, so you can easily reference them again later. You can chat with your collaborators one-on-one using “rooms.” Rooms are conversations you have with at least one other collaborator. If you want to make sure you’re on the same page as your team members, simply select the name of someone you’ve messaged in the past and you can see all the messages you’ve exchanged and send them a new message about the project. Looking for an old message? Use the search box on the left-hand side and search using a short phrase or single word to narrow down the results.

Want to have a voice conversation or face-to-face meeting? Use the video chat feature, and speak with your team members and collaborators to share ideas and plan the project. To start a video chat, click the camera icon on the upper right-hand side of a room or a chat with one person.

Looking for a recent conversation or want to organize your messages? Choose from two different views, Recent or Category (e.g., People or Rooms), on the top left of your Messages.

You have complete control over your notifications and can make changes to your settings at any time. To change your email notification settings, click the gear icon in the top left of Messages.

You can also send files in Upwork Messages. To upload a file, click the paperclip icon in the text box where you type messages, or you can drag and drop a file into the text box. You can add up to 10 attachments with a total maximum file size of 95 MB. Every room and one-on-one conversation has an icon that looks like a piece of paper in the upper right-hand corner of Messages. You’ll be able to access all past files and links that have been shared during that conversation.

Transparency and clear communication are critical when it comes to any project. Make sure your projects are a success by taking advantage of all the features of Upwork Messages. For more information on how to use Messages, watch this video.