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Desktop App shows 'Checking connection. Failed to fetch.'

Hi Valued members, 

 

Some users may experience issues having an error with the Desktop App. Please see this attached screenshot for your reference:

 

812dd08c_0-1683084109203.png

 

Our engineers are looking into these errors and working to address the issue that's causing them. We'll keep this thread updated with more information or if it's been resolved.

 

Edited to add information. 

 

Hi everyone, 

Thank you for your patience while we investigated your issue with the Upwork Time Tracker.

 

We are aware that some customers using Windows 7 have been unable to use the Upwork Time Tracker app and that some customers who enable TLS 1.2 on their local system are able to resolve the issue.

Please note that the Upwork Time Tracker App is compatible with the following Operating Systems:

 

  • Windows 11 64-bit
  • Windows 10 64-bit
  • macOS 13 Ventura
  • Ubuntu 22.04 LTS 64 bit

 

For the best experience, we recommend using the app with one of these Operating Systems. Although the app may work with other versions, we don’t officially support them, which means that we are limited in the troubleshooting and resolutions we can provide.

 

If you are using a compatible Operating System and still having issues with the Time Tracker, please reply and let us know what version you are using and (if not previously provided) what you’re currently experiencing when trying to use the app.

36 Comments
bilal_kk21
Community Member

upwork-desktop-app-issue.jpg

Hi , 

I am having issues with my Upwork desktop app. First, it was not tracking time and was showing "connection lost" but my laptop had a good internet connection. I tried to restart the app, troubleshooted it but all in vein. Then I decided to uninstall the app and all the related files, and then I reinstalled the 64 bit version according my windows. Since I reinstalled the Upwork desktop app, it is showing "We can't complete your request right now" and showing connection issue whereas I have a good internet connection and every other app and website is running smoothly. 

Please provide a working solution to this problem ASAP! I also have an active hourly project and this error is causing issues with my work.

Thanks!

mariah_jezzene
Community Member

ff, I am having the same issue right now as well

sakuodesk
Community Member

Hello Everyone,

I am constantly in discussion with the Upwork Support team, they have escalated the issue to Technical Support.

I will let you know if I find a solution and even you guys can update if you find any solution regarding this issue.

Thanks & Regards,
Sandeep

sehrishahid
Community Member

Hi, I am facing the issue that my upwork app is not working . I have attached the screen shot also, kindly get in my issue and guide me how I can resolve it. I have uninstalled and again installed the app also.

Regard

Dr. Sehrish Qureshi

AveryO
Community Manager
Community Manager
Status changed to: Resolved

Hi everyone, 

Thank you for your patience while we investigated your issue with the Upwork Time Tracker.

 

We are aware that some customers using Windows 7 have been unable to use the Upwork Time Tracker app and that some customers who enable TLS 1.2 on their local system are able to resolve the issue.

Please note that the Upwork Time Tracker App is compatible with the following Operating Systems:

  • Windows 11 64-bit
  • Windows 10 64-bit
  • macOS 13 Ventura
  • Ubuntu 22.04 LTS 64 bit

For the best experience, we recommend using the app with one of these Operating Systems. Although the app may work with other versions, we don’t officially support them, which means that we are limited in the troubleshooting and resolutions we can provide.

 

If you are using a compatible Operating System and still having issues with the Time Tracker, please reply and let us know what version you are using and (if not previously provided) what you’re currently experiencing when trying to use the app.

 

Thank you,

Avery

ilomanitra
Community Member

The desktop app has always worked well on my computer (windows 7). I logged out and when I tried to log in, I got the same problem.

syedrehmat
Community Member

Hi Team,

 

I am trying to download Upwork Time Tracking Application but I am facing the issue:

 

"We can't complete your request right now.
Please try restarting your app."

 

Can you guys please help me to understand the problem and solve it? I have also attached a screenshot of this. Looking for your kind response.

 

Thanks,

Syed Rehmat

aadil_shabir
Community Member

Same problem here. Can't open the Desktop app.

kavita05
Community Member

Hi upwork team I am also unable to open upwork app on my system in which windows 7 32 bit. Please help me.

eb336289
Community Member

Can some one help me with this error!

Query: app.js

Status: 0

Trace ID: Failed to fetch