Issue with Agency Memberships - Page 2

AndreaG · ‎06-09-2023

Some users are experiencing issues with upgrading their Agency membership.

Error:

"Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

Our team is aware of this issue and working on resolving it as soon as possible.

Edited to update information.

I would like to let you know that this issue is now resolved. Please let us know if the issue persists on your end and we will be happy to assist you further.

6b29f8c7 · ‎06-09-2023

Hi everyone,

I want to upgrade my agency to Agency plus and bring my team to Upwork.

I filled all setups, but I got this error message on Membership & connects tab:

"Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

Any advise what is still missing please?

Regards

11abce0c · ‎06-09-2023

Hi, please resolve this issue

11abce0c · ‎06-09-2023

Hi, we upgrading agency first time but this issue arise when we upgrade agency plz help us and resolve this issue Asap

11abce0c · ‎06-09-2023

Hi, we are new on upwork and upgrade our agency but when we buy upgradation then this issue arise please help us and resolve this issue quickly

ta-talha · ‎06-10-2023

Brother, I have the same issue. Did your issues resolved or not ?

ajmersingh4949 · ‎06-11-2023

Hi, My issue has been resolved.

28465625 · ‎06-12-2023

Hi
I have the same issue, Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support. Please help.

22d6bd53 · ‎06-13-2023

Hi, I'm experiencing the same issue. Can you please assign a support engineer to resolve the issue?

sharma-parteek · ‎06-14-2023

I am not able to update the agency membership on my agency account. It's been 3 days. Please help

Error is: "Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

qamrulhaque · ‎06-15-2023

I'm facing same issue after creating new agency. Unable to upgrade agency membership. Have been waiting for fix since a week. Please fix it so that I can start working with my team.