Issue with Agency Memberships

[AndreaG]

Some users are experiencing issues with upgrading their Agency membership. 

Error: 

"Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

Our team is aware of this issue and working on resolving it as soon as possible.

Edited to update information. 

I would like to let you know that this issue is now resolved. Please let us know if the issue persists on your end and we will be happy to assist you further. 

[dartc_company]

Hi, I've added all the data on Tax, but having the same problem. 

"Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

[oleskiv_yura]

Hi, I have the same issue, Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support.

[yukti_solutions]

Facing the same issue as mentioned in the comments above -  Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support. Please help.

[f313263b]

Hello Support Team,

I have the same issue, Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support. 

Please resolve this.

[jlibero]

Hello, I am also having the same problem getting an error message: "Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support." Please help resolve this. I tried sending a message to customer support but the bot just keeps giving me the community link, which is not helpful.

[yukti_solutions]

I believe the problem occurs when you have both Agency account and Member account within the same subscription and you have not used it for long. So, you can try by setting your individual membership plan and once you save the changes the problem should be resolved automatically.

[7b666b9a]

I also see same issue for my agency. 

[sneha_kathiriya]

Hi

My Name is Sneha and I am still geting this issue and not able to upgread my Agency membership.