Issue with Identity verification process. Error: "We didn't receive your information yet"

[NikolaS]

Some users may experience issues with completing the Identity verification process. Screenshot of the error message below. 

We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. We will update this thread once we have more information. 

Edited to update information. 5/7/2024

We would like to let you know that the issue with Identity verification is now resolved. Please try again and let us know if the issue persists on your end. 

[9e55b6cd]

Hi 

I'm currently facing an issue on my account when i try to bid upwork shows 

Action required: Verify your identity to continue winning jobs on Upwork. Verify your identity.

I tried many times but upwork show retry submitting can anyone please help me why this is happening and how do i fix it.

[f6f54247]

I uploaded my identity and selfie however I still cannot verify. The error message reads 'we didn't receive your information yet'

[87068689]

Hello team,

Upwork asked me to verify my identity but when I try to do so it tells me that they didn't receive my information and now my account is suspended

any help?

[a93bd177]

Same issue here - hope it gets resolved soon!

[9b631a40]

I am trying to verify my identity, but it keeps giving me an error "We did not receive your information yet". My internet connection is good enough. What should I do?

[14b66962]

nothing was resolved

[NikolaS]

Hi All, 

I would like to let you know that the issue with Identity verification is now resolved. Please try again and let us know if the issue persists on your end. 

Thank you for your patience while the issue was being resolved. 

[6114b82b]

There's nothing wrong with my internet connection but it says "we didnt receive your information yet" ,"did you lose your internet connection?" This needs to be fixed so I can work and receive my payments. Please support team, reply with a solution and don't leave your freelancers in the dark.

[NikolaS]

Hi Shane, 

Thank you for reaching out to us. The issue should be resolved now. Could you please clear your cache and cookies or log in with another browser to check if you are still seeing it on your end? 

Let us know if the issue persists and we will be happy to assist you. 

[174dc1c2]

I tried again today and it worked. After uploading my ID and a selfie, it said, "We've started a manual review."

But after a few minutes, I received this email:

Thank you Upwork support team for your attention to this.