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Issue with JSS not showing the same value on Profile and My Stats page

Some users may experience issues with JSS not showing the same number on the freelancer's Profile and My Stats page. 

 

We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. We will update this thread as soon as we have more information. 

 

Edited to add. 

 

We would like to let you know that this issue is now resolved. Could you please clear your cache and cookies or log in with another browser to check if you are still seeing it on your end? 

63 Comments
virtualbrix
Community Member

Sucks for those that are under the threshold for Top Rated

walledmsoliman
Community Member

It has been 2 days and no one even saying when this will be addressed!!! this really bad for the potential clients and the work in general!

virtualbrix
Community Member

I am sure they are working on it. I do agree that it will hurt freelancers because the score is lower. 

walledmsoliman
Community Member

YES! I even had a perfectly completed contract with a happy client before my score got lower! also, all of my scores are 5 stars! how come I become 98% now? this is frustrating ๐Ÿ˜• ๐Ÿ˜• ๐Ÿ˜•

mayalee99
Community Member

Happy to know that they are working on it hopefully it will get fixed soon!

agx-designs
Community Member

i've been contacting Upwork support for the past 3 days, telling them my Pulic JSS is different from my Stat Page JSS, they admit the issue is from their side, and already mentioned they will forward it to specialized engineers, yet no response please note the Public feedback is lower than my original and not heard any response from Upwork in regards

Ticket ID: 40595975 

 

AndreaG
Community Manager
Community Manager

Hi Abdelrahman,

 

I checked and it looks like the last reply on your support ticket is from our team updating you on their review of the issue. If you have any questions please feel free to reply directly to the ticket so the team can review and assist you further.

 

ehnasia
Community Member

Hi Upwork Team,

I have two different Job Success score on my stats and my profile.


Thank you.

virtualbrix
Community Member

I think they will let this go to the 28th for them to reset. Let us see what happens this week end.

virtualbrix
Community Member

Looks like this is now fixed