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Issue with Reset My Profile Visibility. Error: "Our apologies. Something went wrong. "

Some users may experience issues with using "Reset My Profile Visibility" in this help article


Error message: 

Our apologies. Something went wrong.

Your ticket was not submitted.


Screenshot for reference: 



We would like to let you know that we are taking the necessary steps to resolve this as soon as possible. We will update this thread as soon as possible. 

Update as of Friday, June 2: 

This issue has been resolved. If you continue experiencing issues, please contact Upwork Support to be assisted further.


Community Member

Hi, Can someone assist me? I cannot set my profile to public. There is always an error when submitting a request for profile visibility.  I need my upwork account to apply for jobs. 


Thank you.

Community Member

After successfully Completed a job ,your profile will automatically public. Don't worry.

Community Member

My visibility is locked as private. Please help.