Issue with adding portfolio. Unable to click on "Go to Preview".

[NikolaS]

Some users may experience issues while adding a portfolio to their profile. 

Screenshot of issue. 

I would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. We will update this thread once we have more information. 

While this issue is being resolved we would like to provide a workaround. Could you please try and add an image or video link to the Project Solution section as shown in the screenshot below?
 

 
Once done, the "Go to Preview" button should no longer be greyed out. Feel free to let us know if you need further assistance. 

Edited to update information. 10/12/2023

We would like to let you know that this issue is now resolved. Our engineers also made improvements to the Portfolio section to make it more clear what fields are required. 

The changes that were implemented include:

• Adding asterisks to required fields and a message on the file inputs to let freelancers know that those are required. Any required fields must be attended to in order for the preview button to work.
• Also, when it comes to a "Case study" type of portfolio there are two fields that have to have at least one file uploaded or a video link needs to be provided.

Screenshots for reference.

Required fields.

"Case study" type.

We appreciate your patience. 

[8646b198]

Having the same issue.  

[LuiggiR]

Hi Ellen,

I'm sorry to hear you're experiencing this too. This is a known issue that our engineers are currently working on. In the meantime, can you please try the workaround shared on this page? Let us know if you need further assistance.

[792a2c0b]

Hello Team,

I am facing this issue after uploading the file but the button is not highlighted. please check this 

Thanks

[PradeepH]

Hi Kazim,

I am sorry to hear about the issue faced by you. It looks like you are referring to the 'Go Preview' button while adding a portfolio item. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[yevgen-z]

Also have the same issue 

[sumons1]

Hi Ryan,

Thanks very much for your reply and enlightening me. I am glad to let you know that the issue was resolved.

Cheers,

[dipa_nita]

Hi, I am also facing the same issue, i.e. unable to go to preview after adding project details. Is there any work around I tried all the browsers and also cleared cache cookies nothing seems to be working. Please Help!

[LuiggiR]

Hi Yevhen,

I'm sorry to hear this is happening to you. This is a known issue that our engineers are currently working on. In the meantime, can you please try the workaround shared on this page? Let us know if you need further assistance.

[792a2c0b]

Hi Pradeep,

yes i tried a different browser and also clear all cookies and cache but i am still facing this problem

[LuiggiR]

Hi Kazim,

I'm sorry to hear you're experiencing this as well. I want to clarify that this is a known issue that our engineers are currently working on. In the meantime, can you please try the workaround shared on this page? Let us know if you need further assistance.