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ยป Support ยป Known Issues and Workarounds ยป Issue with downloading Time Tracker App.
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Issue with downloading Time Tracker App.

Some users may experience issues with downloading Time Tracker App from our page. You may be unable to see dropdown section. 

 

Screenshot: 

egaruth_0-1691758770645.png

 

 

We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve this. 

Until this is resolved we would like to share a workaround that will help you get the Time Tracker app. You may use the direct links below to download the app for each OS. 

 

 

We appreciate your patience and understanding while this is being resolved. 

 

Edited to update information. 1/14/2024

 

I would like to let you know that issue with downloading Time Tracker should now be resolved and we will close this thread. If you still experience the issue please let us know in Support Forum and we will be happy to assist you further. 

53 Comments
PradeepH
Moderator
Moderator

Hi Ahmed,

 

I apologize for the inconvenience you are facing with the download process. I understand how frustrating this can be. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep

7b59dbaf
Community Member

For anyone facing the same issue => Use a VPN.

ahmedelhaty
Community Member

I have tried all available solutions ( changing browers , VPN , Incognito mode even i have reinstall my windows ) but unfortunattely all of those were useless .  The download button doesnt exist

Untitled.png

ahmedelhaty
Community Member

Has the problem been solved ?

PradeepH
Moderator
Moderator

Hi Ahmed,

 

I am sorry to hear that the troubleshooting steps did not help. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

NikolaS
Moderator
Moderator
Status changed to: Workaround
 
zius
Community Member

Edit: using a VPN was working, so it must be CDN problem, im located in Egypt.
using vpn.PNG

the tracker download page not showing the download options or the links checl the link and the images below 

https://www.upwork.com/ab/downloads/?os=windows

 

from firefoxfrom firefoxfrom chromefrom chrome

LuiggiR
Moderator
Moderator

Hi Adel,

 

I'm sorry to hear you're having trouble downloading the Desktop App. Please know this is a known issue that's currently being worked on. Can you please follow the steps listed here as a workaround? We appreciate your patience!

7b74b661
Community Member

Hi Mahmoud, If this still doesn't work for you, please delete your browser's case memory or cookies, and reset your PC. After that try to download. If this solution does not come after this or if you face the same problem, then use another browser and you will see the problem is solved. I hope,

Thanks.
MST Anjuara Begum

c8ff547a
Community Member

Hi, 
I cant download the Upwork Time Tracker. I have to work urjently Can you please help me? The download button appears but didnt download and I have double check if I have any older versoin of it

c8ff547a_1-1691977692559.png