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Issue with downloading Time Tracker App.

Some users may experience issues with downloading Time Tracker App from our page. You may be unable to see dropdown section. 






We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve this. 

Until this is resolved we would like to share a workaround that will help you get the Time Tracker app. You may use the direct links below to download the app for each OS. 



We appreciate your patience and understanding while this is being resolved. 


Edited to update information. 1/14/2024


I would like to let you know that issue with downloading Time Tracker should now be resolved and we will close this thread. If you still experience the issue please let us know in Support Forum and we will be happy to assist you further. 

Community Member

Hi there, I just need more contracts and more work. I cannot download the Upwork application. I wonder if my mobile phone is bad! Please, I want to know the promo code and how can I enter it. 


Hi Salah,


I'm sorry to hear you're having trouble downloading the Desktop App. Our engineers are aware of this issue and it's currently being worked on. Can you please follow the steps listed here as a workaround?


Also, what promo code are you referring to? Can you share a screengrab of what you see so we can better assist you?

Community Member

Hello everyone,


Me too I can't download the app for mac, every time I choose mac nothing happens, the same page appears again.


Need help please.

Community Member

I have the same problem , i had tried allt tricks but unlikelly they didnot wors too

Community Member


upwork problem.png

i had the same problem , i had tried alot with no result.
i had changed the browser , cleared cookies and cashes but no result

Community Member

Use JPEG or PNG images that are under 10 MB. Use images with a 4:3 aspect ratio and no larger than 4000 pixels, in width or height. Make sure your image looks sharp at a ratio of 1000x750 pixels. (That's how it will appear in Project Catalog.)

Community Member
Unable to clock in time with the time tracker

Hi there, when I click on the time tracker it launches this URL:    


And all i see is a blank screen after that.

Does this means it will only work via the app?


My employer is requiring me to use it, adding time manually is working fine (thankfully), but would apprecieate any input on getting the time tracker to operate properly from a desktop environment.

Community Member

I am having issues when I try to open the app. I have already uninstalled, reinstalled. Then cleared all of my cache. 


I need the app ASAP.




Community Member


When will this get resolved? I have projects on going that I need to complete


Community Member

When going to the download page for the Upwork Desktop App, the download wouldn't start when selecting any of the versions.

I couldn't get the download to start on Chrome and Firefox (Incognito mode was suggested, didn't help).


I found this thread on the forum that didn't solve the problem: https://community.upwork.com/t5/Support-Forum/Re-Can-t-download-desktop-app/m-p/1333364#M79316


I looked into the page source at https://www.upwork.com/ab/downloads

and found entries for


Mac https://upwork-usw2-desktopapp.upwork.com/binaries/versions-mac.json

Linux https://upwork-usw2-desktopapp.upwork.com/binaries/versions-linux.json

Windows https://upwork-usw2-desktopapp.upwork.com/binaries/versions-win.json


Then just open that JSON and you'll find the direct download link in the "Prod" section, for me that was


go to that address and the download will start.


Hope that helps,