Issue with downloading Time Tracker App.

[NikolaS]

Some users may experience issues with downloading Time Tracker App from our page. You may be unable to see dropdown section. 

Screenshot: 

We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve this. 

Until this is resolved we would like to share a workaround that will help you get the Time Tracker app. You may use the direct links below to download the app for each OS. 

• Windows 64 
• Windows 32
• MacOS

We appreciate your patience and understanding while this is being resolved. 

Edited to update information. 1/14/2024

I would like to let you know that issue with downloading Time Tracker should now be resolved and we will close this thread. If you still experience the issue please let us know in Support Forum and we will be happy to assist you further. 

[PradeepH]

Hi Ahmed,

I apologize for the inconvenience you are facing with the download process. I understand how frustrating this can be. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[7b59dbaf]

For anyone facing the same issue => Use a VPN.

[ahmedelhaty]

I have tried all available solutions ( changing browers , VPN , Incognito mode even i have reinstall my windows ) but unfortunattely all of those were useless .  The download button doesnt exist

[ahmedelhaty]

Has the problem been solved ?

[PradeepH]

Hi Ahmed,

I am sorry to hear that the troubleshooting steps did not help. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[zius]

Edit: using a VPN was working, so it must be CDN problem, im located in Egypt.

the tracker download page not showing the download options or the links checl the link and the images below 

https://www.upwork.com/ab/downloads/?os=windows

from firefoxfrom chrome

[LuiggiR]

Hi Adel,

I'm sorry to hear you're having trouble downloading the Desktop App. Please know this is a known issue that's currently being worked on. Can you please follow the steps listed here as a workaround? We appreciate your patience!

[7b74b661]

Hi Mahmoud, If this still doesn't work for you, please delete your browser's case memory or cookies, and reset your PC. After that try to download. If this solution does not come after this or if you face the same problem, then use another browser and you will see the problem is solved. I hope,

Thanks.
MST Anjuara Begum

[c8ff547a]

Hi, 
I cant download the Upwork Time Tracker. I have to work urjently Can you please help me? The download button appears but didnt download and I have double check if I have any older versoin of it