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Issue with user profile. Error: "This profile is no longer available"

Some users experience error with accessing their profile page. 


Screenshot of error:




We are aware of this issue and our engineers are working as fast as possible to resolve it. We will update this thread as soon as we have more information. 


Edited to update information. 


We are following up to let you know that this issue should now be resolved. Could you please try again to access your profile and let us know if the issue persists? 


Thank you for your patience.

Community Member


Community Member

I am a client, and I am also experiencing issues with accessing the contracts, milestones and even homepage in addition to issues with payments you posted about previsouly.

Error 403 (N)

Trace ID: 7cc5d5f03b1424c5-KBP

Community Member

Problem is solved. Thank you

Community Member

I see that the issue says resolved but I am still having the issue. I am a client working with a freelancer and his profile says 

This profile is no longer available.


Everything else is working, chat, billing, etc, but I am not able to see his profile. Honestly, its making me nervous.

Please advise. 

Community Member

Hi Upwork,

I have this problem since yesterday. Can you solve this problem please?

Community Member

How to solve this?