We appreciate you reaching out and bringing this to our attention. We have identified issues related to Connects:
Purchased Connects is not reflected in some users' accounts after purchase. Loading the Membership & Connects page reflects this error "Failed to load the current subsription details. Please try again. If the issue persists please contact Customer Support."
Our engineers are looking into these errors and working to address the issue causing them. We'll update this thread with more information when we receive updates from the team. You may also subscribe to status.upwork.com for the latest status of the Upwork website.
We appreciate your understanding as we sort this out for you!
Update as of Friday, June 2:
This has already been resolved. If you continue experiencing issues, please get in touch with the Upwork Support team to assist you further.