Issues with payments affecting clients

[NikolaS]

Some clients may experience issues with payments. 

We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve this issue. We will update this thread as soon as we have more information. 

[lemmy23]

Hi, one of my clients is having trouble sending me a offer / contract for the job.They are trying to send a contract multiple times with different cards but it isnt working...I can see they have a verified payment method.

[peterhalm]

My freelancer received this message from Upwork. Not sure why. Perhaps it's this known issue to do with payments...

"We are investigating a problem with xxxxx's account. Please do not resume work until the contract is active again"

On my side, all contracts show as active, and the billing amount shows as $0 - all paid up to date.

[1c2feacb]

I have been trying to pay my freelancer for 3 days. I have tried multiple different payment options. Each time I get the same error that the system is unable to process the transaction. My freelancer wants paid. Is there an estimated time to resolve this issue?

[lemmy23]

Can i get an estimate when this issue will be resolved? 

[fd93792e]

Can't process payment tried both Credit Cards and Paypal don't get accepted.

[d7b08502]

Having the same issue, can't fund milestones.

[57c69dde]

I've had the same problem since Monday morning. Though the milestone's been funded and deducted from my card, nothing shows on transaction history. Hired a freelancer but the project doesn't go forward as awarded. Only shows error on page. What's the latest update and when will this be resolved pls?

[a5cde365]

It's been over 48 hours since I was charged 5 times totaling $2,000. What is the current update on this fix? I need to be refunded ASAP

[kplim]

Im having issues with  fund withdrawal im using mpesa