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M-Pesa Delay

We are aware that M-Pesa is currently having a technical issue that is causing withdrawal delays. We are closely monitoring the situation and will share updates here as soon as we have them. 

 

252 Comments
annastasia-wanji
Community Member

I tried a withdrawal that failed, and unfortunately the money was debited from my Upwork account.

 

How do I raise a ticket for Upwork to help out?

 

Thanks.

7e5fbeeb
Community Member

Hi Chris, 

Were you able to receive your funds? I'm currently facing the same issue

elphas-ndambuki
Community Member

Hi Upwork, I recently made a withdrawal request. I received a confirmation message that my payment has been processed but I haven't received the funds in my Mpesa account. I have done several withdrawals and it always takes less than 30 minutes. Please assist.

 

annastasia-wanji
Community Member

Hi Elphas.. Same thing has happened to me.. Sasa doh imelost ama?

 

benson-bundi
Community Member

I've also experienced the same. Even went ahead to contact Safaricom. There seems to be a problem with Upwork today. 

7e5fbeeb
Community Member

Hi Andrea,

I am currently facing the same issue and it's frustrating.. can you initiate a trace for my situation as well??

elphas-ndambuki
Community Member

Hi, hapana ni kama Upwork iko na shida. Nimeangalia previously filed tickets kuhusu hii topic wanaambiwa tu wait till 24hrs ziishe. File a ticket so that they know ni kila mtu.

elphas-ndambuki
Community Member

Wah!. What did Safaricom say?

annastasia-wanji
Community Member

Safaricom hawasaidii.. Hebu sendmessage to support@upwork.zendesk.com

 

Hopefully they will sort us out... 

elphas-ndambuki
Community Member

Let me text them sai. Zako zikiingia please let me know n I'll do the same too.