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We are aware that M-Pesa is currently having a technical issue that is causing withdrawal delays. We are closely monitoring the situation and will share updates here as soon as we have them.
I contacted M-Pesa and they have not received any payments from Upwork. I think it's one of those delay days. I have not experienced it but I read on the forums here that sometimes it takes 24 hours or it goes to the next business day if it happens on a weekend.
I just wanted to be sure because I have never experience this delays.
To get accurate information about your payment status, I recommend that you contact both Upwork and M-Pesa directly. Upwork's support team will be able to provide you with details about the payment, such as when it was initiated and any potential delays. M-Pesa's customer support can help you verify if they have received the payment or if there are any known issues with their case.
Remember to provide them with all relevant details, such as the transaction ID or payment reference, as this will help them investigate and provide you with more accurate information.
It's also a good idea to check for any notifications or updates from both platforms, as they may communicate potential delays or issues affecting payment processing.
Double-check transaction details: Make sure you've entered the correct recipient's phone number and the transaction amount correctly. Even a small mistake in details can cause delays or failed transactions.
Wait for some more time: Although Mpesa transactions usually take about 30 minutes, delays can occur due to various factors, including network congestion or technical issues. In some cases, the transaction may take longer to process. It is recommended to wait a reasonable amount of time before assuming there is a problem.
Contact Mpesa Customer Support: If the transaction is significantly delayed or you face repeated problems, it is best to contact Mpesa Customer Support directly. You mentioned raising a ticket, but if you still haven't received a response, consider contacting them through alternative channels like phone support or social media platforms.
Provide Required Information: When contacting customer support, be prepared to provide specific details about the transaction, such as the transaction ID, recipient's phone number, and amount. This information can help them investigate the problem more effectively.
If you've requested a withdrawal on Upwork and haven't received the funds in your Mpesa account within the expected timeframe, there are steps you can take:
Double check the withdrawal details: Verify that you have provided the correct Mpesa account information when requesting a withdrawal on Upwork. Make sure you don't miss any digits or enter any wrong information.
Contact Upwork Support: Contact Upwork's customer support team and explain the situation. They will have access to your account details and can investigate the issue further. Provide them with all necessary information, such as details of your withdrawal request and any confirmation messages you received.
Review Transaction History: Check your Upwork transaction history to confirm that the withdrawal request was indeed processed successfully. View any relevant transaction records or status that may indicate if there were any problems during the process.
Check with Mpesa: It's also worth contacting Mpesa customer support if you haven't received the funds. They can check if there is any problem on their end which may cause delay in receiving funds. Give them the required details including transaction reference number or any other relevant information.
By following these steps and reaching out to both Upwork and Mpesa support, you should be able to get help resolving the issue and finding the status of your withdrawal.
This is very disturbing for some of us who depend on this money. Upwork should treat this issue with urgency because many of us are experiencing this. This complete silence is worrying, we need to know what's going on
I am sorry for what you are going through. I too withdrew today and it's been a long wait. M-Pesa have not received any payment transfers from Upwork. Kindly contact Upwork for further clarifications on this.
