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Pending Payment Withdrawn Prematurely | Pending Payment not Showing | January 2022

Due to an issue that has since been resolved some funds from work completed 12/26-01/01 that were supposed to become available on Friday, January 6 became available prematurely on Jan 2nd. Freelancers who made a withdrawal the week of January 2nd, have already withdrawn their earnings and would not see them in Available tab on January 6th or January 11. 

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We encourage you to check your Transaction History report for more details and the Weekly Billing Cycle to understand the timings of how your payments are processed.  

 

Some of you may have received notice of funds being available, but then felt confused when you saw a $0.00 balance. The reason why it was showing $0.00 is that the premature availability of funds caused your account to have a negative balance and since the issue has been fixed and your funds are now released, the negative balance has been paid off by the amount you have received. Simply put, the funds have been withdrawn earlier than expected, causing it to show $0.00.

 

Important Note:
In your Transaction History report  there will be two numbers in the Amount/Balance column for each transaction. The top number is the amount being credited (i.e. Hourly Payment) or debited (i.e. Service Fees or Withdrawals) to your account. The bottom number is the total balance on your account at that time. Credited amounts and positive balance will show without brackets while debited amounts and negative balance will show with brackets.

Many of you will notice that for your withdrawal transaction on January 2, the bottom number - which is the balance on your account at that time - would be negative and in brackets. That was because due to the bug the withdrawal was made prematurely before the funds actually became available. Since then, as the funds became available on your account they cover that negative balance.

 

4 Comments
kochubei_valeria
Community Manager
Community Manager
Status changed to: Known Issue
 
kochubei_valeria
Community Manager
Community Manager
Status changed to: Resolved
 
kochubei_valeria
Community Manager
Community Manager
Status changed to: Resolved
 
kochubei_valeria
Community Manager
Community Manager