Scanned PDF resume issue

NikolaS · ‎04-06-2023

Some users may experience errors with uploading a document resume. Please know that we do not currently support scanned PDF documents.

Screenshot of error:

Could you please try uploading a file that is not a scanned PDF file?

f6754037 · ‎06-15-2022

Hi, my pdf. resume will not upload on Upwork and I get an error message which reads-

Can't parse the document (likely a scan), please try another one

ArjayM · ‎06-15-2022

Hi Jesse,

Can you please let me know which part of your profile are you trying to upload this file to? If you can send a screenshot of the error message so that I can take a closer look that would be extremely helpful. We look forward to your response.

f6754037 · ‎06-15-2022

Hi Arjay,

This when I try to sign up for my account, attached are screenshots of the error.

Thanks

Screen Shot 2022-06-15 at 4.39.24 PM.png

JoanneP · ‎06-15-2022

Thanks for sharing this screenshot with us, Jesse.

Could you please try uploading file that is not a scanned PDF file? Unfortunately, we do not currently support scanned PDF documents.

If you're uploading a PDF document that is not a scan, could you please try to clear your cache and cookies or use a different browser? Did it give you the same error?

f6754037 · ‎06-15-2022

yes, I have tried that and tried using other browsers.

PradeepH · ‎06-15-2022

Hi Jesse,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

74d3dc08 · ‎06-18-2022

Hello,

I'm having the same issue also. I already tried clearing my cache and cookies but keep getting the same error.

759e32fa · ‎06-18-2022

Hi Christopher,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

f3c2719b · ‎06-18-2022

Hi, Annie. I ama lso having the same issue.

It first hapenned on my cellphone. So I tried to use a computer and had the same message. It will not let me upload a .pdf document.

AndreaG · ‎06-18-2022

Hi Gabriel,

Someone from our team will reach out to you via support ticket in order to assist you further.