New freelancers may be experiencing errors when uploading their profile picture. Example of an error:
Workaround: Please make sure you're using a supported browser and please note that we only support the latest two versions of the browsers listed in the article. If you continue experiencing errors while using a supported browser, please let us know and share the name and version of your browser.
Update 2/3/23: Our engineers investigated this issue and have not been able to replicate it using supported browsers. Please make sure you're using a supported browser and please note that we only support the latest two versions of the browsers listed in the article. If you continue experiencing errors while using a supported browser, please let us know and share the name and version of your browser.
New users may experience issue with updating their profile photo.
Here is a screenshot of the error message:
Error text: "Failed to initialise NumberFormat since used feature is not support"
We would like to provide more information regarding your reports about previewing PDF files in portfolio.
Experience: when clicking on a multi-page PDF document in portfolio only the first page is visible.
We'd like to confirm that it is currently by design that only first page of your PDF document would show in the pop-up preview. However, if you click on the image, the full document should open in a new tab. You should be able to do this by clicking the portfolio item on your profile page, and then click the image that pops up with the portfolio details.
Screenshots for reference:
Additionally, we shared your reports with our Product team as an improvement request and they will work on this in future updates.
Thank you for your understanding,
Some users may experience issues with the Desktop App.
Error message: "Checking if the site connection is secure"
Screenshot of the issue:
Our engineers are investigating this issue and we'll update this thread once we have more information. UPDATE as of June 1, 2023
Hi everyone, Thank you for patiently waiting. Because this particular issue is related to Cloudflare, it is beyond our control to directly fix or improve it. There can be various reasons for Cloudflare errors, including problems with domain reputation and blocked or underperforming IP addresses. These factors can result in errors when your app connects to the server.
As a workaround, our engineers recommend checking the status of your IP address using this website: https://talosintelligence.com/reputation_center. If the result indicates a poor IP reputation, we recommend contacting your ISP (Internet Service Provider) to request another IP address or check how the reputation can be improved. If you have a backup ISP, try switching to that network.
If you continue experiencing issues, we recommend contacting your Internet Service Provider to address this matter effectively, as they are best equipped to handle and resolve this issue.
Some users may experience errors with uploading a document resume. Please know that we do not currently support scanned PDF documents.
Screenshot of error:
Could you please try uploading a file that is not a scanned PDF file?