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Re: Cannot login on my upwork app.

jonblz
Active Member
Salvatore Antonio L Member Since: Feb 16, 2017
1 of 4

Hello, I have a problem.

When I open the upwork app, with the email and password I cannot login because the app dispalys me this message:

 

"Please use the main site to login and unlock your account."

 

I've searched several solutions, I closed the app and logged again, I uninstalled and installed again the app, but I can't login with my username and password.

 

Please help me.

a_pilyaev
Active Member
Alexey P Member Since: Feb 3, 2017
2 of 4

Hi

 

You probably have an account problem and only Customer Service group will help you out with 

 

Can you go to http://support.upwork.com and create a ticket for the CS team so they can help unlock your account?

 

Best,

Alex

 

 

jonblz
Active Member
Salvatore Antonio L Member Since: Feb 16, 2017
3 of 4

Hi,

 

how can I create a ticket for the CS team? 

smartglobe
Ace Contributor
Jamiu I Member Since: Jul 3, 2018
4 of 4

Hello Salvatore,

Access the main site from the browser; log out from your account; and then, log in back into the account.

After that, go back to the desktop app and log in. That should work.