20usd taken from my mastercard

[#1]

I tried to upgrade my account and paid using my mastercard, an error happened then i retried it now upwork took 20usd on my account but didn't put any connection available.

[#2]

Hi Rachell,

Our team just reached out to you with more details about this via ticket, you can access your tickets on this Link. If you have any additional questions feel free to post them there and our team will assist you further. Thank you!