I'm new on here, and although I've seen similar posts, the information I have is still contradictory. I also thought I posted a similar question yesterday, but I'm not able to find it anymore! Please forgive any conclusion.
My problem is the following.
I receive from time to time Upwork emails that say that a job I applied for has expired or has been canceled by the client. The connects associated with these jobs, however, sometimes are returned to my balance, other times are not.
Could you please shed some light on when, exactly, connects are returned to the applicant?
Thank you very much!
Thanks for the quick reply.
Your explanation aroused new questions though!
Why are the connects not returned if the job expires?
Is there any way for the non-recruited applicant to find out what happened?
I ask these questions because I ran out of connects (naturally), but have found myself with some connects returned after some of these emails I mentioned above. I'm trying to fully comprehend what happens in the different scenarios.
Just to confirm that connects are refunded only in the cases that Jo described.
Regarding your second concern, unfortunately we don`t send a notification to all freelancers in every case, clients can send notifications as well. Example: client has hired one freelancer and closed his job posting, the client has an option to send a notification to all of the applicants. Thank you!
Thank you Goran and Renante - very clear now.
A new question - don't you feel that connects should be returned if a job expires? It is as if nothing really happened, from all points of view involved. In fact, it is very similar to a cancellation on the part of the client, since no progress was made on the job he needed to do.
What are your thoughts on this?
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