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milmarshalls
Community Member

A query

Hi, I am unable to add my mpesa account as the "Add Mpesa Account" button is not working. Kindly assist.

5 REPLIES 5
LuiggiR
Moderator
Moderator

Hi Millicent,

 

Are you receiving any error messages from your end whenever you try adding the account? It would be great if you can share a screengrab of any errors you receive so we can check, just be sure to blur/remove any personal information from it.

 

Thank you.

~ Luiggi
Upwork

No, am not receiving any error messages. Just that the button is not working at all.

Hi Millicent,

 

I checked but could not replicate the issue you are experiencing. Could you please clear your cache and cookies or log in with another browser to check if the issue still persists? 

 

~ Nikola
Upwork

The issue still persists. I have tried so many times to click on the "Add m-pesa account" button, but its still not responding. Even after clearing cache and cookies in all my browsers.

Hi Millicent,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
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