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henryhtaudio
Member

Account Creation Problems

I am unable to upload the photo I want to use for my account, I am being told your system is having trouble identifying my face and the image is unsuitable although this isnt the case.

1 REPLY 1
aocumen
Community Manager
Community Manager

Hi Henry, 

 

Could you please try uploading a picture of yourself with a clear background. I would recommend to use the photo guidelines set for passport/VISA photos (with a friendly smile of course! Robot Happy). You may check this link for more photo tips. If you are still unable to upload your photo after taking a new headshot, and doing basic troubleshooting techniques, post a follow up on this thread and we'll be happy to assist you.


~ Avery
Upwork