Account Hold, ID issue?

[jrountree51]

I'm having issues verifying my ID after several attempts and I just received an email saying my account is on hold. I'm not sure the reason why the system is having a hard time reading my ID, but maybe it's to do with the lightness of the ID? I have an NY State ID and it's very light in color. I had it against a white background. Would a black background make any difference or is it possibly something else?

[cylver1z]

Hello Jacqueline, 

I just checked your account and I can see that you have created two accounts. You have used the same ID for verification. Please note that each user is allowed to have only one account, having more than one is a violation of our TOS.

Thank you.