Account Suspend!

[kilic_mustafa]

My account suspended yesterday. Why do I need to upload my private document the second time?
I weird this process now.
ID ==> Video Call ==> Suspend ==> ID & Bill Doc

and Can I use this Upwork account again if I upload a full document? 

Thank you!

[tinker_bell3]

Hi Mustafa,

I checked your account, and I can see that you already have an open ticket regarding your account status. Please refer to the information shared on the ticket and follow the instructions provided. If you need further assistance, please feel free to follow-up on the ticket, and one of our team members will be happy to assist you further. Thank you. 

[kilic_mustafa]

Thank you for your reply. Can I reactivate my account if I upload full info?

[tinker_bell3]

Hi Mustafa,

Please refer to your ticket so that you can be assisted accordingly regarding your account status. The team will be happy to assist you with anything that will be required from you. Thank you.