Account Suspended Immediately After Submission

[henley3443]

My Upwork account was immediately suspended after I completed all fields and submitted for approval. I received an email saying it was for "identity based infractions." I'm not sure how I could violate my own identity minutes after submitting for a new account. I would like to resolve this ASAP.

[BojanS]

Hi Thomas,

I checked this for you and our team has reached out to you just recently regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account. 

Thank you! 

[henley3443]

I checked the email and responded to the ticket by requesting that my account is reviewed again. Is there anything else I should do?

[BojanS]

Hi Thomas,

Please allow time for our team to respond and further advise you if anything is needed. If you have any additional questions please post them on that ticket for further assistance.

Thank you for your patience!