May 28, 2021 06:26:37 PM by Corazon V
Hello,
I recovered my account after years of being inactive and when that got resolve I get a message that my account was suspended. When I click a link, there's no button to raise a ticket (or maybe I am missing it). Appreciate all the help.
May 28, 2021 07:40:10 PM by Joanne P
Hi Ma. Corazon,
I checked your account and it looks like our team has reached out to you previously regarding your account status. Please respond to the ticket by logging in to your account and going here. Our team will assist you further regarding your account status. Thank you.
May 28, 2021 07:55:31 PM by Corazon V
May 28, 2021 08:05:40 PM by Joanne P
Hi Ma. Corazon,
Could you please log in to your account and then follow the ticket link I shared? There should be an option for you to submit a follow-up.
May 28, 2021 08:27:53 PM by Corazon V
Hi,
May 28, 2021 08:58:34 PM by Joanne P
Hi Ma. Corazon,
I'm sorry about that. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.