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Account Suspended - was told to reach out to support

mateton360
Active Member
Ma. Corazon 'Matet V Member Since: May 28, 2021
1 of 6

Hello,

 

I recovered my account after years of being inactive and when that got resolve I get a message that my account was suspended. When I click a link, there's no button to raise a ticket (or maybe I am missing it). Appreciate all the help.

 

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 6

Hi Ma. Corazon,

 

I checked your account and it looks like our team has reached out to you previously regarding your account status. Please respond to the ticket by logging in to your account and going here. Our team will assist you further regarding your account status. Thank you. 

~ Joanne
Upwork
mateton360
Active Member
Ma. Corazon 'Matet V Member Since: May 28, 2021
3 of 6
Hello,

Thank you for your reply.

I saw that email and no button for me to reply and it's tagged as solved.
'Solved' status says it was 6 years ago.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 6

Hi Ma. Corazon,

 

Could you please log in to your account and then follow the ticket link I shared? There should be an option for you to submit a follow-up. 

~ Joanne
Upwork
mateton360
Active Member
Ma. Corazon 'Matet V Member Since: May 28, 2021
5 of 6

Hi,

 
I did follow the link and I still cannot see where it says submit a follow up. 
Here is what I am seeing - tried 2 different browsers and both allow cookies.
 
 
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 6

Hi Ma. Corazon, 

 

I'm sorry about that. I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

 

~ Joanne
Upwork