Account Suspended

[sioud]

Hi, so I know it s been a while since my last login, but I have no clue why my account is suspended, is it for long inactivity or some other reason, and in both case what can I do to get my account working again ? Thank you in advance.

[nahedkhairallah]

I have the same issue! My account is suspended and I cannot contact support because it keeps routing me to the community.

[JoanneP]

Hi Nahed,

I've escalated your concern to the team, and they have confirmed that one of our agents will reach out and assist you directly via a support ticket.

[florea_alexandru]

Hi,

I have an older account, that was not used in recent years. I would like to re-start working as a freelancer, but the status of the account is suspended.

Can I update the profile and un-suspend it in some way?

Thanks,

Alexandru Florea

[BojanS]

Hi Alexandru,

We’ll have one of our agents reach out to you via a support ticket to assist you with your account status. 

Thank you for reaching out to us. 

[jrlaurino]

can you please delete my suspended account, 

[g_vasilevski]

Hi Nadine,

Your account is now closed, thank you.

[syedpeerali]

Greetings,

Hi,

tell me, why are you Suspended from my account?

what happened to my account?

[JoanneP]

Hi Syed Peer,

I've escalated your concern to the team. You will be notified directly via email to complete the verification process. 

[deae3889]

Hi, it’s saying my client account is suspended so I can’t hire a freelancer. This is delaying my project! I’ve re added my payment method and it still doesn’t work. Please fix this asap

[AleksandarD]

Hi Talveer Singh,

One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

[funds4all]

My account is suspended bc my credit card was stolen so I turned it off. I have added both direct bank transfer and Paypal payment options but just get "crickets" from Upwork.

I hire often from UW and expect some response when two projects are currently on hold bc of this situation.

Someone needs to review my account and turn it on today.

BTW why hide the link to opening a ticket? Why make this so hard?

[AndreaG]

Hi Michael,

I checked and it looks like you were able to chat with one of our agents and the hold on your account has been lifted!

If you need any further assistance please let us know,

[e284a2bb]

I do have the same issue please help with that matter

Thanks

[JoanneP]

Hi Fahd,

I checked your account and it looks like our team reached out to you regarding your account. Please check your ticket by logging in to your account and going here. Please reply to the ticket with the information the team has requested so that they can assist you further. 

[e284a2bb]

Hello,

The comments in the link is solved hence my account is still saying suspended

[g_vasilevski]

Hi Fahd,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[wajeehihi]

Hey Goran,

My account also set to hold, I have received the email to contact the support but not sure how to contact.

kindly help

[wajeehihi]

Hey Goran,

My account also set to hold, I have received the email to contact the support but not sure how to contact them.

kindly help

[BojanS]

Hi Ahmad,

We’ll have one of our agents reach out to you via a support ticket to assist you with your account status. 

Thank you for reaching out to us. 

[clairevlok]

Hi there,

I have the same problem - how do I log a ticket, please?

Regards,

Claire

[g_vasilevski]

Hi Claire,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[htwrites]

Hi, my account is suspended for multiple accounts. Please can you close the rest of the accounts? I tried closing but it says every time I cannot. I want to just keep this account and close the rest of them. Please assist!

Thanks' 

[LuiggiR]

Hi Heena,

Our team has messaged you directly regarding your account status via a support ticket. Kindly follow up with them so they can assist you further.

Thank you,

[ciennarivera]

Hello!

I just want ton know how will I recover my account of being Suspended?

Thankyou!

[BojanS]

Hi Cienna,

I checked this for you and our team has reached out to you already regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account. 

Thank you!